My day started with Betsy, an elderly client who needed help with her email. She is pushing 90 years old and is still doing a little online business with her husband and she needed to find a job order in her pile of emails. Helping her to sort her email was not part of my "job description" but I've done this for her before and I knew no one else would give her the time of day. She said she had been searching for the email for days now which explained her exasperation.

Me: "Hello." Tech Support: "Hello. This is Bob Bobson from Microsoft Support. We are seeing a lot of virus activity from your device."